Location: IL-Des Plaines
Recognized as a "Manufacturing Marvel", "National Best and the Brightest" and featured on "Wall Street Journal" for its innovation in training program- these are some of the many accolades that have defined Hu-Friedy and have given the company the global reputation of the gold standard in dental instrumentation.
Underlying our global success is our well-defined culture that has helped shape the success of our company. A culture that is defined by the collaboration and our core values of Teamwork, Respect, Integrity, Excellence, Reliability and Social Responsibility- these are behaviors that are in practice at Hu-Friedy and continue to shape the success of our business on a daily basis.
Our 10,000 dental instruments and products are sold in over 100 countries, and we have close to 1000 employees representing and growing our brand around the world with offices in Frankfurt, Milan, Shanghai and Tokyo, and a sales force across 30 different countries.
We are currently seeking to develop a pool of qualified candidates who may be interested in future opportunities for Customer Care Specialist positions to be based out of our Des Plaines facility. While these positions are not open at this time, we are always seeking to begin conversations with individuals who may be interested in joining us in the future. When an opening becomes available, we can then can immediately contact candidates and engage in discussions about the opportunity.
This is an excellent opportunity for individuals to learn our business and grow with our organization.
In this role, your key responsibilities will include:
Summary of Position:
This position would include delivering the most respected and valued customer care in the dental industry through courteous, prompt and first class service to our dealer partners and dental customers. This would be accomplished through:
- Driving positive results in the handling of inquiries and/or complaints in ways that create improved, lasting relationships with customers.
- Promoting products
- Providing top level service and product knowledge that positively impacts customers' experience with each interaction
Key Responsibilities include:
- Making and receiving calls with the intent of selling products or services
- Providing information to customers by verifying understanding of request, answering questions, offering assistance.
- Researching and resolving complaints
To be successful in this role, you must have:
- Bachelor's degree preferred or equivalent work experience in Customer Service/Order Entry and or Call Center. Degree strongly preferred.
- Excellent English verbal and written communication skills with correct grammar, spelling, and sentence structure. Second language skills (French, Spanish) highly desirable.
- Excellent phone skills which come across as confident, polished and professional.
- Strong organizational, administrative and task management skills.
- Strong inbound selling skills. Outbound calling experience a plus.
- Data entry applications experience: Preferred SAP and Salesforce.
- Strong PC skills: MS Word, Basic Excel, Outlook (familiarity with the web, e-mail and external applications preferred).
- Must be detail oriented and have ability to handle multiple processes.
- Ability to type 30 words per minute.
- Strong analytical and problem resolution skills.
- Strong "go-getter" attitude and creativity skills.
- Flexible and thrives in a team environment.
- Understands Hu-Friedy's core values of TRIERS (Teamwork, Respect, Integrity, Excellence, Reliability, Social Responsibility)
Hu-Friedy is an Equal Opportunity/Affirmative Action employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected characteristic. The EEO is the Law poster is available here .